Shipping Policy

1. Processing Time

Orders are packed and handed over to the courier within 24 hours of being placed. Orders placed on Sundays or public holidays are dispatched on the next working day.

Each bottle is individually wrapped and securely boxed with protective padding to help prevent damage during transit.

2. Delivery Within Pakistan

Delivery normally takes 3–7 business days after dispatch, depending on your location. Deliveries to remote areas may take longer.

Delivery times are estimates and may be affected by weather, public holidays, peak periods, or courier delays.

3. International Delivery

We ship to selected countries. International delivery typically takes 7–14 business days after dispatch. Customs clearance may extend this timeframe.

To check availability, enter your delivery address at checkout. If we do not currently ship to your location, no shipping option will appear.

4. Shipping Charges

We offer free shipping across Pakistan.

International shipping charges are calculated at checkout based on your delivery address and displayed before payment. Any applicable customs duties, import taxes, or destination handling fees are separate, as explained below.

5. Customs, Duties and Import Taxes

International customers are responsible for any customs duties, import taxes, or handling fees charged by the destination country. These charges are determined by local authorities and are not included in your order total.

If a parcel is refused at customs and returned to us, we will refund the cost of the goods after deducting the outbound and return shipping costs.

6. Order Tracking

Once your order has been dispatched, you will receive a tracking number by email. You can also track your shipment through the Track Order page on our website.

Tracking information may take up to 24 hours to appear. If no update appears after one full working day, please contact us for assistance.

7. Delivery Addresses

Please ensure your delivery address and contact details are complete and correct before placing your order. Once a parcel has been handed over to the courier, address changes may no longer be possible.

If a parcel is returned because of an incomplete or incorrect address, we will contact you to arrange redelivery. Additional shipping charges will be payable by the customer.

8. Failed or Missed Delivery

Couriers generally make more than one delivery attempt and may contact you using the phone number provided with your order. Please ensure you are available to receive their calls.

If a parcel is returned after unsuccessful delivery attempts, we will contact you to arrange redelivery at your expense or issue a refund after deducting the original shipping cost incurred by us.

9. Lost or Damaged Parcels

If tracking shows your parcel as delivered but you have not received it, please contact us within 48 hours of the delivery notification so we can investigate with the courier.

If your order arrives damaged or leaking, email support@avenperfumes.com within 48 hours of delivery. Include your order number and clear photographs of the damaged item and its packaging.

We will arrange a replacement at no additional cost or a full refund, including any shipping charges paid for the affected item.

10. Split Shipments

Your order may occasionally be dispatched in more than one parcel. If this happens, you will receive a separate tracking number for each shipment at no additional shipping charge.

11. Contact Us

For shipping enquiries or assistance with your order, please contact:

AVEN Perfumes
Email: avenperfumes@hotmail.com
Phone: +92 318 4994436