Privacy Policy

1. Information You Provide

When you place an order, create an account, subscribe to marketing or contact us, we may collect:

  • Your name.

  • Billing and delivery addresses.

  • Email address and phone number.

  • Order and payment transaction information.

  • Information you include in messages, forms or reviews.

Some information is necessary to process your order or respond to your enquiry. If you choose not to provide it, we may be unable to complete your request.

2. Information Collected Automatically

When you browse our website, we may collect technical and usage information, including:

  • Your IP address.

  • Browser type and device information.

  • Operating system and time zone.

  • Referring websites and pages visited.

  • How you interact with our website.

This information is collected through cookies, server logs and similar technologies, depending on the tools enabled and your privacy choices.

3. Payment Information

Online payments are processed through Shopify checkout and our payment providers.

We do not store your full payment card number or security code. Depending on the payment method used, we may receive limited payment information, such as transaction references, payment status, card type and the last few digits of your card.

Payment providers process your information according to their own privacy policies.

4. How We Use Your Information

We use personal information to:

  • Process payments and fulfil orders.

  • Send order confirmations, delivery updates and tracking details.

  • Manage returns, exchanges and refunds.

  • Respond to questions and support requests.

  • Detect and prevent fraud or misuse.

  • Send marketing communications where you have opted in.

  • Understand website usage and improve our services.

  • Meet applicable legal, tax and accounting obligations.

Where applicable law requires a legal basis for processing, we rely on fulfilling our contract with you, meeting legal obligations, your consent, or our legitimate interests in operating and protecting our business.

5. Who We Share Information With

We share relevant personal information with service providers where necessary, including:

  • Shopify: To host and operate our online store and checkout.

  • Payment providers: To process transactions and refunds.

  • Courier and delivery partners: To deliver your order.

  • Email and messaging providers: To send order updates, support replies and marketing communications.

  • Analytics and advertising providers, where used: To understand website activity and measure advertising, subject to applicable privacy choices.

  • Professional advisers and authorities: Where necessary for professional advice, legal compliance or protecting our rights.

We do not sell customer contact lists. Where applicable law treats certain advertising-related data sharing as a sale or sharing of personal information, your rights under that law remain applicable.

6. International Data Transfers

AVEN Perfumes is based in Lahore, Pakistan. Shopify and other service providers may process or store personal information in other countries.

Where applicable law requires safeguards for international transfers, we use appropriate contractual or other recognised safeguards through the relevant service providers.

7. Cookies and Similar Technologies

We use cookies and similar technologies to support functions such as keeping items in your cart, remembering preferences and maintaining account sessions.

Where enabled, analytics and advertising technologies may also help us understand website usage and measure campaigns.

Where consent is required, we will request it before using non-essential technologies. You can manage your choices through any privacy controls available on our website and through your browser settings.

Blocking essential cookies may affect features such as your cart or checkout.

8. Marketing Communications

If you subscribe or otherwise opt in, we may send you product news, offers and launch announcements.

You can unsubscribe using the link in our marketing emails or by contacting avenperfumes@hotmail.com For other marketing channels, follow the opt-out instructions provided or contact us directly.

Unsubscribing does not stop necessary messages about your orders, payments or support requests.

9. Information Retention

We retain personal information only for as long as necessary for the purposes described in this policy, including fulfilling orders, resolving disputes and meeting legal or accounting requirements.

If you unsubscribe from marketing, we stop sending marketing communications. We may retain a limited record of your opt-out to ensure your preference is respected.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal information.

  • Correct inaccurate or incomplete information.

  • Request deletion of information.

  • Object to or restrict certain processing.

  • Request a portable copy of your information.

  • Withdraw consent where processing relies on it.

  • Opt out of certain advertising-related data sharing.

  • Complain to your local data protection authority.

To make a request, email avenperfumes@hotmail.com. We may need to verify your identity before providing information or acting on your request.

We will respond within the timeframe required by applicable law, normally within one calendar month. If a permitted extension is needed, we will explain the reason and expected response time.

11. Children’s Privacy

Our website is not intended for children under 16, and we do not knowingly collect their personal information.

If you believe a child under 16 has provided personal information to us, please contact us so we can investigate and arrange deletion where appropriate.

12. Security

We use reasonable technical and organisational measures to protect personal information, including encrypted website connections and restricted access.

No method of online transmission or storage is completely secure, so we cannot guarantee absolute security.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, business practices or legal requirements.

The latest version will be published on this page with an updated date. Where required, we will provide additional notice or request consent for relevant changes.