At AVEN Perfumes, we strive to provide our customers with the highest quality fragrances that meet their expectations. We understand that sometimes, despite our best efforts, a product may not meet your needs or preferences. To ensure a smooth and satisfactory shopping experience, we have implemented a comprehensive Refund & Exchange Policy.
Returns:
If you are not completely satisfied with your purchase, you have the option to return the product within 30 days of the delivery date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Exchanges:
If you would like to exchange your purchase for a different fragrance, we are happy to assist you. You can exchange the product within 30 days of the delivery date, provided that it is unused, in its original packaging, and in the same condition as when you received it.
Refunds:
In the event that you prefer a refund instead of an exchange, we will process it within 7 business days of receiving the returned item. Please note that the refund will be issued in the same form of payment used for the original purchase.
Exceptions:
While we strive to accommodate all returns and exchanges, there are certain exceptions to our policy. We cannot accept returns or exchanges for products that have been opened, used, or damaged by the customer. Additionally, we do not offer refunds or exchanges on discounted or clearance items.
How to Initiate a Return or Exchange:
If you would like to initiate a return or exchange, please contact our customer service team at [customer service email] or [customer service phone number]. Our dedicated team will guide you through the process and provide you with the necessary instructions.
Shipping Costs:
Please note that the customer is responsible for any shipping costs incurred during the return or exchange process, unless the return or exchange is due to a mistake on our part.
Conclusion:
At AVEN Perfumes, we value your satisfaction and strive to provide you with the best possible shopping experience. Our Refund & Exchange Policy is designed to ensure fairness and transparency in all transactions. If you have any further questions or concerns, please do not hesitate to reach out to our customer service team.
